ROOT CAUSE ANALYSIS (RCA)

Root cause analysis is a problem-solving and continuous improvement tool used to prevent defects from recurring by identifying their causes.

The RCA module is designed to identify critical equipment by consequence or risk, with the capacity to analyze failure modes and operation to determine their relative importance in equipment interruptions and generate an action plan. The following analyses are included:

• Consequence and risk analysis of equipment.
• Jackknife analysis of equipment failure modes.
• Description of phenomena using the 5W2H method.
• Identification of root cause using the 5 Whys method.
• Classification of root causes using the Ishikawa (6M) diagram.

Once the analysis is performed and the root causes are identified, an action plan must be generated to resolve the causes and continue tracking.

• To do this, the module enables:
• Association of actions to be carried out for each root cause.
• Incorporation of priority, cost, person responsible and deadline for each activity.
• Identification of activity status and fulfillment of initial scheduling.

Finally, it enables customization of standards and/or manuals that need to be updated, incorporating time periods and dates for this to occur.

The result is a deliverable document that includes the analysis performed and tracking of the different plans scheduled for resolving the problem and support for continuous improvement.